Client Service Assistant

Responsibilities: 1. Assist clients with inquiries, concerns, and requests via phone, email, and in-person. 2. Maintain a high level of customer satisfaction by providing exceptional service and resolving any issues in a timely manner. 3. Coordinate with various departments within the company to ensure client needs are met. 4. Handle administrative tasks such as data entry, filing, and preparing reports. 5. Assist in developing and implementing client service strategies to improve overall customer experience. 6. Participate in training sessions to stay updated on company products and services. 7. Contribute to team meetings and collaborate with colleagues to achieve team goals. 8. Assist with special projects and initiatives as assigned by management.

Requirements: 1. Energetic and passionate about providing excellent customer service. 2. Strong communication skills, both verbal and written. 3. Ability to think critically and engage in strategic planning. 4. Minimum of 1 year of experience in a customer service role. 5. Proficient in Microsoft Office suite. 6. Detail-oriented and organized. 7. Ability to work independently and as part of a team. 8. Bachelor's degree in Business Administration or related field preferred.

Equal Opportunity Statement: Cropital is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.