Client Service Manager

Job Description:

Globe Telecom is seeking a dedicated and motivated Client Service Manager to join our team in Manila, NCR, PH. As an Associate Level professional with at least 5 years of experience in client service or related fields, you will be responsible for managing client relationships and ensuring their satisfaction with our products and services.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner - Develop and maintain strong relationships with clients to understand their needs and expectations - Coordinate with internal teams to ensure prompt resolution of client issues - Monitor client satisfaction and proactively seek feedback to improve our services - Identify opportunities for upselling and cross-selling to increase client engagement and revenue - Prepare and present regular reports on client performance and satisfaction metrics

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in client service or account management, preferably in the telecommunications industry - Strong time management skills and ability to prioritize tasks effectively - Leadership qualities to inspire and motivate teams to deliver exceptional client service - Excellent communication and negotiation skills - Proficiency in Microsoft Office suite and customer relationship management software

Benefits: - Disability insurance - Relocation allowance - Medical coverage

Working Environment: At Globe Telecom, we nurture an entrepreneurial atmosphere, even within an established organization. We believe in empowering our employees to take ownership of their roles and drive innovation. Join us and be a part of a dynamic team that is shaping the future of telecommunications in the Philippines.

Equal Opportunity Statement: Globe Telecom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.