Client Service Manager

Job Description:

We are looking for a passionate and dedicated Client Service Manager to join our team at Hilton in Antipolo, Calabarzon. As a Client Service Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and retention.

Responsibilities: - Serve as the main point of contact for clients, addressing any questions or concerns they may have - Develop and implement strategies to increase client satisfaction and loyalty - Collaborate with internal teams to ensure client needs are met and exceeded - Monitor client accounts and provide regular updates on account status - Resolve any client issues in a timely and professional manner - Identify opportunities to upsell and cross-sell additional services to clients - Analyze client feedback and data to continually improve our services and offerings - Track and report on key performance metrics related to client satisfaction and retention

Requirements: - 7+ years of experience in client service or account management - Strong leadership skills with the ability to motivate and guide a team - Attention to detail and a commitment to providing exceptional service - Excellent communication and interpersonal skills - Proven track record of building and maintaining client relationships - Ability to thrive in a fast-paced and dynamic environment - Bachelor's degree in Business Administration or related field preferred

Benefits: - Visa sponsorship for qualified candidates - Disability insurance - Dental insurance - Opportunities for growth and advancement within the company

Working Environment: As a Client Service Manager at Hilton, you will have the opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions. We foster a collaborative and inclusive work environment where your contributions are valued and recognized.

Equal Opportunity Statement: Hilton is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.