Client Service Manager

Job Description:

We are seeking a dedicated and motivated Client Service Manager to join our team at Petron Corporation in Taguig, NCR, PH. As a mid-to-senior level position, the Client Service Manager will be responsible for managing client relationships and ensuring the highest level of customer satisfaction. This part-time role requires a minimum of 8 years of experience in a similar position.

Responsibilities: - Develop and maintain strong relationships with clients, ensuring their needs are met and any issues are resolved promptly - Act as the main point of contact for clients, handling inquiries, feedback, and requests - Collaborate with internal teams to ensure client deliverables are met on time and in accordance with quality standards - Conduct research on market trends and competitor activities to stay informed and provide valuable insights to clients - Negotiate contracts and agreements with clients, ensuring terms are favorable and in line with company objectives - Monitor client satisfaction and retention rates, implementing strategies to improve customer loyalty - Prepare regular reports on client performance and provide recommendations for improvement

Requirements: - 8+ years of experience in client service or account management - Bachelor's degree in Business Administration or a related field - Strong negotiation skills and the ability to build rapport with clients - Excellent research abilities to stay informed on industry trends and competitor activities - Proven track record of meeting and exceeding client expectations - Proficiency in Microsoft Office and CRM software - Excellent communication and interpersonal skills - Ability to work independently and prioritize tasks effectively

Benefits: - Relocation allowance for eligible candidates - Paid Time Off (PTO) - Travel and spending expenses covered for client meetings - Opportunities for professional development and growth within the company

Working Environment: At Petron Corporation, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to delivering excellence and exceeding client expectations. As a Client Service Manager, you will be a key player in ensuring our clients receive the highest level of service and support.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Petron Corporation is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristics protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.