Remote Client Service Manager

Job Description:

Zalora Philippines is seeking a Remote Client Service Manager to join our team in Parañaque, NCR, PH. This part-time position is ideal for a mid-to-senior level candidate with at least 7 years of experience in client service management.

Responsibilities: - Manage a portfolio of remote clients, ensuring their needs are met and issues are resolved in a timely manner - Conduct regular check-ins with clients to gather feedback and assess satisfaction levels - Develop and implement strategies to improve client retention and satisfaction - Collaborate with internal teams to address client concerns and deliver solutions - Provide proactive support to clients, anticipating their needs and offering tailored solutions - Analyze data and trends to identify areas for improvement in client service delivery - Maintain accurate records of client interactions and feedback

Requirements: - Independent and hardworking personality traits - Strong research and analysis skills - Excellent communication and interpersonal skills - Proven experience in client service management - Ability to work remotely and manage time effectively - Knowledge of CRM tools and customer service best practices

Benefits: - Free accommodation for remote work - Parental leave policy - Training and professional development opportunities - Opportunity for unlimited personal and professional growth within the company

Equal Opportunity Statement: Zalora Philippines is an equal opportunity employer and strives to create a diverse and inclusive workplace. We welcome and encourage applicants of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.