Client Service Manager

As a Client Service Manager at Flowerstore.ph, you will be responsible for ensuring the highest level of customer satisfaction and building strong relationships with our clients. This is a part-time position located in Parañaque, NCR, PH, with a seniority level of mid-to-senior and a requirement of 8 years of experience in customer service or client management roles.

Responsibilities: - Develop and implement strategies to improve client satisfaction and retention - Serve as the main point of contact for client inquiries, issues, and feedback - Monitor client accounts and proactively address any issues that may arise - Collaborate with internal teams to ensure timely and accurate delivery of products and services - Analyze client data to identify trends and opportunities for improvement - Prepare and present reports on client satisfaction and account performance - Provide training and guidance to junior client service team members

Requirements: - Energetic and dedicated personality traits - Strong critical thinking and problem-solving skills - Excellent time management and organizational abilities - Previous experience in a client service or management role - Proven track record of building and maintaining client relationships - Bachelor's degree in Business Administration or a related field - Proficiency in customer relationship management software

Benefits: - Joining Bonus - Profit sharing opportunities - Medical coverage

Working Environment: At Flowerstore.ph, we thrive in an energetic and rapidly evolving work setting. You will have the opportunity to learn and grow in a dynamic team environment.

Deadline to apply: 2024-07-12

Equal Opportunity Statement: Flowerstore.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating an inclusive and diverse work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.