Client Service Manager - Work from home

Job Description:

Coins.ph is looking for a passionate and adaptable Client Service Manager to join our team in Caloocan, NCR, PH on a part-time basis. The successful candidate will be responsible for managing and maintaining relationships with our clients, ensuring their needs are met and issues are addressed in a timely and professional manner.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and concerns promptly and efficiently - Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty - Collaborate with internal teams to ensure client needs are met and issues are resolved effectively - Monitor client accounts and provide regular updates on performance and progress - Identify opportunities to upsell or cross-sell additional products or services to clients - Provide regular reports and feedback to management on client satisfaction and engagement - Act as a leader within the client service team, providing guidance and support to junior team members - Manage client projects from start to finish, ensuring all deadlines and deliverables are met

Requirements: - Minimum 6 years of experience in client service or customer relations - Proven experience in a leadership or project management role - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in using CRM software and other client management tools - Passion for providing exceptional service and exceeding client expectations - Adaptability in a fast-paced and ever-changing environment

Personality traits: - Passionate about client service and building relationships - Adaptable to changing client needs and industry trends

Soft skills: - Leadership skills to guide and motivate a team - Project management skills to effectively manage client projects

Benefits: - Gym membership - Dental insurance - Visa sponsorship

Working environment: At Coins.ph, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive culture that encourages collaboration and innovation.

Deadline to apply: 2024-05-06

Equal opportunity statement: Coins.ph is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.