Client Service Officer

Job Description:

NextPay is seeking a highly motivated and energetic Client Service Officer to join our team in Caloocan, NCR, Philippines. As a Client Service Officer, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: - Building and maintaining strong relationships with clients, ensuring their needs are met and issues are resolved promptly - Communicating with clients via phone, email, and in person to address inquiries and provide support - Collaborating with internal teams to ensure seamless delivery of services to clients - Managing client accounts and ensuring accurate and timely processing of transactions - Identifying opportunities to upsell or cross-sell products and services to clients - Conducting market research to stay informed about industry trends and client needs - Assisting with the development and implementation of client service strategies to improve customer satisfaction

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 2 years of experience in a client service or customer service role - Energetic and resilient personality traits - Strong people management and decision-making skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Employee discounts on company products - Disability insurance - Travel opportunities for top performers

Working Environment: At NextPay, we strive for a harmonious workplace where collaboration and respect prevail. We foster a culture of inclusivity and diversity, where every team member is valued and respected for their unique contributions.

Deadline to Apply: Interested candidates are encouraged to apply by May 1, 2024.

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.