Client Service Officer

Job Description:

Plentina, a leading financial technology company located in Pasig, NCR, PH, is seeking a dedicated and passionate Client Service Officer to join our team on a part-time basis. As an entry-level position with no prior experience required, this role is perfect for individuals looking to kickstart their career in the financial services industry.

Responsibilities: 1. Provide exceptional customer service to clients through various communication channels, including phone, email, and chat. 2. Assist clients with account inquiries, payment processing, and troubleshooting any issues that may arise. 3. Conduct regular follow-ups with clients to ensure their satisfaction and address any concerns they may have. 4. Execute administrative tasks such as data entry, filing, and maintaining accurate client records. 5. Collaborate with the sales and marketing teams to identify potential opportunities for upselling or cross-selling products and services. 6. Conduct market research and analysis to identify trends and customer preferences in the industry.

Requirements: 1. Strong dedication to providing excellent customer service and resolving client issues in a timely manner. 2. Passion for working in a fast-paced and dynamic environment with a focus on innovation and creativity. 3. Excellent analytical and critical thinking skills to effectively assess client needs and recommend appropriate solutions. 4. Strong communication skills, both verbal and written, with the ability to effectively interact with clients and team members. 5. Proficiency in Microsoft Office Suite and other relevant software applications. 6. Bachelor's degree in Business Administration, Finance, or related field is a plus.

Benefits: 1. Company-provided equipment for remote work. 2. Ongoing training and professional development opportunities to enhance your skills and knowledge. 3. Dental insurance coverage to ensure your health and well-being.

Working Environment: At Plentina, we strive to create an environment that sparks creativity and motivation, inspiring our team members to achieve greatness. Our office space is designed to foster collaboration and innovation, where everyone's contributions are valued and recognized.

Deadline to Apply: Please submit your application by June 10, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team.

Equal Opportunity Statement: Plentina is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.