Remote Client Service Officer

Job Description:

Gcash is seeking a Remote Client Service Officer to join our team in Davao City, Philippines. This part-time position at the Associate Level requires a candidate with at least 2 years of experience in customer service or client relations.

Responsibilities: 1. Provide exceptional customer service to remote clients via phone, email, and online chat. 2. Resolve client inquiries and issues in a timely and professional manner. 3. Maintain accurate client records and update information as needed. 4. Educate clients on company products and services. 5. Collaborate with internal teams to ensure client satisfaction and retention. 6. Keep up-to-date with industry trends and best practices in client services.

Requirements: 1. Resilient and hardworking individual who thrives in a fast-paced environment. 2. Strong innovation and negotiation skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and customer relationship management software. 6. Bachelor's degree in Business Administration or a related field preferred.

Benefits: 1. Retirement plan 2. Medical coverage 3. Relocation allowance

Working Environment: At Gcash, we are committed to environmental responsibility and sustainable practices. Our team works together to create a positive and inclusive work culture.

Equal Opportunity Statement: Gcash is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.