Client Service Representative

Job Description:

Penshoppe is looking for a reliable and resourceful Client Service Representative to join our team in Davao City, Philippines. As a part-time entry-level position, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and maintaining strong relationships with our customers.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolving customer complaints and issues with a focus on problem-solving and customer satisfaction. 3. Processing customer orders, returns, and exchanges accurately and efficiently. 4. Collaborating with other departments to ensure customer needs are met and issues are resolved. 5. Maintaining accurate customer records and updating information in our database. 6. Providing product information and assistance to customers to help them make informed purchasing decisions. 7. Conducting customer satisfaction surveys and gathering feedback to improve our services.

Requirements: 1. Strong communication skills and a customer-focused mindset. 2. Ability to multitask and prioritize in a fast-paced environment. 3. Strong attention to detail and organizational skills. 4. Project management skills to handle multiple tasks simultaneously. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. No prior experience required, but a willingness to learn and grow in the role. 8. Must be a resident of Davao City, Davao, PH.

Benefits: 1. Joining Bonus for new hires. 2. Free food provided during shifts. 3. Travel opportunities for training and events.

Working Environment: At Penshoppe, we are dedicated to understanding and exceeding customer expectations. As a Client Service Representative, you will be an essential part of our commitment to providing exceptional customer service and building strong relationships with our clients.

Equal Opportunity Statement: Penshoppe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: Interested candidates must submit their applications by May 23, 2024. Apply now and be a part of the Penshoppe team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.