Client Service Representative - Work from home

Job Description:

Great Deals E-commerce Corporation is looking for a dedicated and resourceful Client Service Representative to join our team on a part-time basis, working from home in Antipolo, Calabarzon, PH. As an Associate Level professional with at least 4 years of experience in customer service or a related field, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: - Communicate with clients via phone, email, and chat to address their inquiries, concerns, and feedback -Research and analyze customer data to identify trends and opportunities for improvement - Collaborate with other team members to develop strategies for enhancing the client experience - Maintain accurate records of client interactions and follow up on any outstanding issues - Assist in training new team members and providing ongoing support and guidance - Leverage data to inform decisions and drive strategic initiatives - Participate in regular team meetings and training sessions to stay up-to-date on company policies and procedures

Requirements: - Bachelor's degree or equivalent experience - 4+ years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong research and analytical skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software programs - Familiarity with CRM systems is a plus

Benefits: - Dental insurance - Life insurance - Company transportation

Working Environment: At Great Deals E-commerce Corporation, we value diversity and inclusion. We believe in leveraging data to inform decisions and drive strategic initiatives. Our team is dedicated to providing the best possible service to our clients, and we are committed to creating a positive and supportive working environment for all employees.

Equal Opportunity Statement: Great Deals E-commerce Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to Apply: April 26, 2024

If you meet the requirements and are interested in this exciting opportunity to work from home as a Client Service Representative at Great Deals E-commerce Corporation, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.