Client Service Representative - Work from home

Job Description:

Cebu Pacific Air is seeking a motivated and confident Client Service Representative to work from home in Pasig, NCR, PH. As an Associate level position, the ideal candidate should have at least 3 years of client service experience.

Responsibilities: - Responsible for providing excellent customer service to clients via phone, email, and chat - Addressing and resolving client inquiries, concerns, and requests in a timely manner - Processing client orders, changes, and returns accurately - Building and maintaining strong relationships with clients to ensure customer satisfaction - Collaborating with other departments to resolve client issues and improve overall customer experience - Keeping detailed records of client interactions and transactions - Actively seeking opportunities to enhance client service processes and procedures

Requirements: - Bachelor's degree in Business Administration or related field preferred - 3+ years of experience in client service or related field - Confident and motivated individual with strong communication skills - Ability to effectively manage relationships with clients and colleagues - Innovative thinker who can suggest and implement improvements to client service processes - Proficient in Microsoft Office Suite and CRM software - Strong problem-solving skills and the ability to think on their feet in fast-paced environments

Personality traits: Confident, motivated Soft skills: People management, innovation

Benefits: - Profit sharing - Relocation allowance - Life insurance

Working Environment: At Cebu Pacific Air, we foster transparency and open dialogue for effective communication at all levels. Our work culture encourages collaboration, innovation, and continuous improvement.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Cebu Pacific Air is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.