Client Service Specialist

Job Description: Phoenix Petroleum Philippines is seeking a motivated and dedicated Client Service Specialist to join our team in Manila, NCR, PH. As a Client Service Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.

Responsibilities: - Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests via phone, email, and in-person interactions - Maintain a high level of customer satisfaction by developing strong relationships with clients and understanding their individual needs - Process client orders, track shipments, and coordinate with internal departments to ensure timely delivery of products and services - Resolve client issues and complaints promptly, escalating as needed to ensure a satisfactory resolution - Keep accurate records of client interactions, transactions, and communications using our CRM system - Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling products and services - Stay up-to-date on industry trends and developments to provide clients with relevant information and recommendations - Participate in ongoing training and professional development to enhance job knowledge and skills

Requirements: - 1 year of experience in customer service or a related field - Hardworking and resourceful with a proactive and positive attitude - Strong emotional intelligence and the ability to empathize with clients' needs and concerns - Excellent communication and negotiation skills - Ability to multitask, prioritize, and manage time effectively - Proficient in using CRM systems and Microsoft Office Suite - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Training & professional development opportunities - Employee discounts on company products and services - Paid overtime for additional hours worked - Supportive working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Phoenix Petroleum Philippines is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applicants from all backgrounds and ensure fair and equal treatment throughout the recruitment process.

Deadline to apply: May 8, 2024

Join our team and make a positive impact on our clients' experience with Phoenix Petroleum Philippines! Apply now to become our Client Service Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.