Remote Client Service Specialist

Job description:

MetroMart is seeking a Remote Client Service Specialist to join our growing team. As a part-time associate-level position, the successful candidate will be responsible for providing excellent customer service to our clients while working remotely from Pasig, NCR, PH.

Responsibilities: - Communicate with clients via phone, email, and chat to provide assistance and resolve any issues that may arise - Manage client accounts and ensure all information is accurate and up-to-date - Act as a liaison between clients and internal teams to ensure smooth communication and timely resolution of any client concerns - Work with clients to understand their needs and provide solutions that meet or exceed their expectations - Handle client inquiries and complaints in a professional and efficient manner - Maintain a positive and proactive approach to client relations - Meet and exceed performance metrics related to client satisfaction and resolution time

Requirements: - At least 4 years of experience in a customer service or client-facing role - Hardworking and motivated individual with a strong work ethic - Excellent people management and negotiation skills - Ability to work independently and remotely with minimal supervision - Strong communication skills, both written and verbal - Proficiency in Microsoft Office and customer service software - Experience working in a fast-paced environment with the ability to multitask and prioritize tasks effectively - Bachelor's degree in a related field preferred

Benefits: - Medical coverage - Life insurance - Paid overtime

Working environment: At MetroMart, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our team members to think outside the box and bring new perspectives to the table.

Deadline to apply: June 23, 2024

Equal opportunity statement: MetroMart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, marital status, or any other protected category. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.