Client Support Assistant

Job Description:

Shopee Philippines is seeking a Client Support Assistant to join our team in Cebu, Central Visayas. As a Client Support Assistant, you will be responsible for providing exceptional customer service to our clients, assisting with inquiries, resolving issues, and ensuring customer satisfaction. This is a part-time entry-level position with no prior experience required.

Responsibilities: 1. Respond to client inquiries via phone, email, and chat in a prompt and professional manner. 2. Assist clients with product information, order tracking, and issue resolution. 3. Conduct research to address client concerns and provide accurate information. 4. Maintain a positive and empathetic attitude towards clients at all times. 5. Communicate effectively with clients and internal teams to ensure a seamless customer experience. 6. Collaborate with colleagues to improve processes and enhance customer satisfaction. 7. Meet and exceed customer service targets and goals.

Requirements: 1. Motivated and passionate about providing excellent customer service. 2. Strong persuasion skills to handle client inquiries and resolve issues effectively. 3. Ability to conduct thorough research to address client concerns. 4. Excellent communication and interpersonal skills. 5. Ability to work in a fast-paced environment and multitask effectively. 6. Willingness to learn and adapt to new technologies and processes. 7. Must be a team player and have a positive attitude.

Benefits: 1. Medical coverage for part-time employees. 2. Training and professional development opportunities. 3. Life insurance coverage. 4. Opportunity to work in a supportive and environmentally responsible working environment.

Equal Opportunity Statement: Shopee Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applicants from all backgrounds and walks of life to apply for this position.

Deadline to apply: April 29, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Client Support Assistant position at Shopee Philippines in Cebu, Central Visayas. Join our team and help us deliver outstanding support to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.