Client Support Assistant

Job Description:

Plentina, a leading fintech company based in Taguig, NCR, PH, is seeking a Client Support Assistant to join our team on a part-time basis. This entry-level position is perfect for individuals who are energetic, adaptable, and eager to learn and grow in the fintech industry.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist clients with account-related inquiries, troubleshooting, and issue resolution - Collaborate with internal teams to ensure timely and accurate responses to client inquiries - Maintain detailed records of client interactions and resolutions in our CRM system - Identify opportunities to improve processes and enhance the overall customer experience - Assist with other administrative tasks and projects as needed

Requirements: - Excellent communication skills and a strong customer service orientation - Ability to multitask and prioritize tasks effectively - Strong problem-solving skills and a proactive approach to addressing client needs - Proficiency in Microsoft Office and experience with CRM systems is a plus - Time management skills and the ability to adapt to changing priorities - Creative thinking and a willingness to learn and take on new challenges

Benefits: - Paid sick leave - Training and professional development opportunities - Travel and spending expenses covered for work-related activities

Working Environment: At Plentina, we are committed to exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing the highest level of service and support to our clients, and we are looking for individuals who share our passion for excellence.

Deadline to Apply: Interested candidates should submit their applications by June 12, 2024.

Equal Opportunity Statement: Plentina is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.