Client Support Assistant

Job Description:

BeautyMNL, a leading beauty e-commerce platform based in Quezon City, NCR, is seeking a Client Support Assistant to join our dynamic team on a part-time basis. This entry-level position is perfect for individuals who are confident, reliable, and looking to kickstart their career in the beauty industry.

Responsibilities: 1. Provide exceptional customer support via email, chat, and phone to assist clients with their inquiries, concerns, and feedback. 2. Assist with order processing, including tracking shipments, handling returns, and issuing refunds when necessary. 3. Collaborate with the operations team to ensure timely and accurate resolution of client issues. 4. Analyze customer data and feedback to identify trends and make recommendations for process improvements. 5. Work closely with the marketing team to promote special promotions, sales, and new product launches to clients. 6. Maintain a high level of product knowledge to effectively answer client questions and provide personalized recommendations. 7. Assist with other ad-hoc tasks as assigned by the Client Support Manager.

Requirements: 1. Strong communication skills and a customer-focused mindset. 2. Adaptability to work in a fast-paced environment and handle multiple tasks simultaneously. 3. Strong analytical skills to effectively assess client needs and provide appropriate solutions. 4. Confidence to interact with clients in a professional and friendly manner. 5. Reliable and able to work independently while also collaborating effectively with team members.

Benefits: 1. Travel & spending expenses for work-related events. 2. Visa sponsorship for qualified candidates. 3. Remote work flexibility to provide a healthy work-life balance.

Working Environment: At BeautyMNL, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where every team member's contributions are valued.

Deadline to Apply: Interested candidates should submit their applications by June 23, 2024.

Equal Opportunity Statement: BeautyMNL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.