Client Support Assistant

Homebase is seeking a resourceful and motivated Client Support Assistant to join our team in Quezon City, NCR, PH. As an Entry Level position, we are looking for candidates with at least 1 year of experience in a similar role.

Responsibilities: - Provide excellent customer service to clients via email, phone, and chat - Assist clients with product inquiries, issues, and troubleshooting - Collect and analyze client feedback to improve our services - Collaborate with the sales and product development teams to ensure client satisfaction - Maintain accurate records of client interactions in our CRM system - Support clients with onboarding and training on our products

Requirements: - Excellent communication and interpersonal skills - Strong attention to detail and ability to multitask - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Experience in a customer service or support role is a plus

Personality traits: - Resourceful: able to think creatively to solve problems - Motivated: eager to learn and grow in a dynamic environment

Soft skills: - Teamwork: able to collaborate effectively with colleagues - Attention to detail: ensure accuracy and quality in all tasks

Benefits: - Visa sponsorship for eligible candidates - Vision insurance - Retirement plan

Working environment: At Homebase, we leverage data to inform decisions and drive strategic initiatives. You will have the opportunity to work with a diverse team in a fast-paced and innovative environment.

Deadline to apply: 2024-07-07

Equal Opportunity Statement: Homebase is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.