Client Support Associate

Job Description: Advance, a leading company in Makati, NCR, PH, is seeking a dynamic and energetic Client Support Associate to join our team on a part-time basis. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service or related fields.

Responsibilities: - Provide exceptional customer support to clients via phone, email, and chat - Resolve client inquiries and issues in a timely and efficient manner - Work closely with internal teams to ensure client satisfaction and retention - Maintain accurate records of client interactions and transactions - Analyze client feedback to identify trends and make recommendations for improvement - Assist with onboarding new clients and providing training on company products and services - Participate in team meetings and training sessions to stay up-to-date on industry trends and best practices

Requirements: - Energetic and driven personality - Strong analytical and decision-making skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Experience in a customer service or client support role - Knowledge of financial services industry is a plus

Benefits: - Retirement plan - Employee discounts - Joining Bonus

Working Environment: At Advance, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team members are encouraged to pursue professional development opportunities and contribute innovative ideas to drive the company forward.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Advance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.