Client Support Associate

Job Description:

We are currently seeking a Client Support Associate to join our team at ABS-CBN Corporation in Antipolo, Calabarzon, PH. This part-time position is at the Associate Level and requires a minimum of 2 years of experience in a similar role. The ideal candidate will be driven, independent, possess critical thinking skills, and have impeccable attention to detail.

Responsibilities: - Assist clients with any questions or concerns they may have regarding our products or services - Provide excellent customer service through email, phone, and in-person interactions - Work closely with the sales and marketing teams to ensure client satisfaction and retention - Manage client accounts and maintain accurate records of interactions - Identify opportunities for cross-selling or upselling products to clients - Collaborate with internal teams to address any issues or challenges faced by clients - Provide feedback to management on ways to improve the client experience - Stay up-to-date on industry trends and best practices in client support

Requirements: - Minimum of 2 years of experience in a client support role - Bachelor's degree in Business Administration or related field preferred - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and as part of a team - Strong problem-solving skills and a customer-centric approach - Willingness to learn and adapt to a fast-paced environment

Benefits: - Retirement plan - Paid Time Off (PTO) - Paid sick leave

Working Environment: At ABS-CBN Corporation, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing the best possible service to our clients and creating a positive working environment for all employees.

Equal Opportunity Statement: ABS-CBN Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-06-26

We look forward to welcoming a motivated and talented Client Support Associate to our team. Apply now to join one of the leading media companies in the Philippines!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.