Client Support Associate

Job Description:

Universal Robina Corporation is seeking a Client Support Associate to join our team in Davao City, Philippines. This part-time entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: - Providing excellent customer service to clients via email, phone, and in-person interactions - Responding to client inquiries, concerns, and requests in a timely and professional manner - Assisting clients with product information, orders, and general support - Collaborating with internal teams to ensure a seamless client experience - Keeping accurate records of client interactions and transactions - Participating in team meetings and training sessions to stay up-to-date on company products and policies - Proactively identifying opportunities to improve client satisfaction and retention

Requirements: - Strong communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively - Adaptable and able to thrive in a fast-paced environment - Energetic and enthusiastic attitude towards customer service - Strong analytical skills to identify patterns in customer issues and provide solutions - Proven ability to work well in a team-oriented environment

Personality Traits: - Adaptability: Ability to quickly adjust to changing situations and priorities - Energetic: Displaying enthusiasm and a positive attitude in all interactions

Soft Skills: - Analysis: Ability to analyze customer needs and provide effective solutions - Teamwork: Collaborating effectively with colleagues to achieve common goals

Benefits: - Paid Time Off (PTO) - Employee discounts on company products - Disability insurance for peace of mind

Working Environment: At Universal Robina Corporation, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a culture of innovation and continuous improvement, where employees are empowered to contribute their ideas and make a meaningful impact on our business.

Deadline to Apply: The deadline to apply for the Client Support Associate position is June 29, 2024.

Equal Opportunity Statement: Universal Robina Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.