Client Support Associate

Job Description:

Cropital is seeking a Client Support Associate to join our team in Taguig, NCR, PH. This position is part-time and at the Associate Level, requiring a minimum of 4 years of experience in a similar role. The ideal candidate will be resilient, motivated, possess strong presentation skills, and have experience in project management.

Responsibilities: 1. Provide exceptional customer support to clients via phone, email, and in-person meetings. 2. Handle client inquiries, complaints, and feedback in a professional and timely manner. 3. Work closely with the Client Support team to ensure client satisfaction and retention. 4. Assist in the development and implementation of client support strategies and processes. 5. Collaborate with other departments to address client needs and issues effectively. 6. Maintain accurate records of client interactions and feedback for analysis and reporting. 7. Stay up-to-date on company products, services, and policies to provide accurate information to clients. 8. Contribute to the overall success of the team by completing assigned tasks and projects on time.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. 4+ years of experience in client support or a similar role. 3. Strong communication and interpersonal skills. 4. Excellent presentation skills and ability to present information in a clear and concise manner. 5. Proven experience in project management. 6. Ability to work independently and as part of a team. 7. Proficiency in Microsoft Office Suite and CRM software. 8. Experience in the agriculture industry is a plus.

Benefits: 1. Profit sharing opportunities. 2. Vision insurance coverage. 3. Free food provided during working hours.

Working Environment: At Cropital, we prioritize understanding and empathy in all interactions. We believe in creating a positive and supportive work environment where every team member feels valued and respected.

Equal Opportunity Statement: Cropital is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability, marital status, or any other protected characteristic.

Deadline to Apply: July 13, 2024

We look forward to welcoming a dedicated and motivated Client Support Associate to our team at Cropital!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.