Client Support Manager

Advance, a leading company in Cebu, Central Visayas, PH, is seeking a passionate and resilient Client Support Manager to join our team on a part-time basis. As a mid-to-senior level professional with at least 8 years of experience in client support or customer service, you will play a crucial role in ensuring the satisfaction and retention of our valued clients.

Responsibilities: - Build and maintain strong relationships with clients, understanding their needs and providing exceptional customer support. - Manage client inquiries and issues in a timely and efficient manner, resolving any problems that may arise. - Collaborate with internal teams to ensure client satisfaction and drive business growth. - Develop and implement strategies to improve the overall client experience and increase retention rates. - Provide guidance and support to junior team members, fostering a positive and collaborative work environment.

Requirements: - Bachelor's degree in a related field - Excellent communication and interpersonal skills - Strong problem-solving and negotiation abilities - Proven track record of successfully managing client relationships - Ability to work independently and as part of a team - Experience working in a fast-paced and dynamic environment

Personality traits: Passionate, resilient Soft skills: Problem-solving, negotiation

Benefits: - Free food - Free accommodation - Parental leave

Working environment: - Build strong relationships with colleagues, clients, and partners - Collaborative and supportive team atmosphere

Deadline to apply: 2024-06-29

Equal Opportunity Statement: Advance is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, including those with disabilities and members of underrepresented communities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.