Remote Client Support Manager

Job Description:

Jollibee Foods Corporation is seeking a Remote Client Support Manager to join our team located in Makati, NCR, PH. This part-time Associate Level position requires a minimum of 5 years of experience in client support and management.

Responsibilities: - Serve as the primary point of contact for remote clients, addressing their queries and concerns promptly and effectively - Manage client relationships and ensure high levels of customer satisfaction - Collaborate with team members to provide solutions and resolve client issues - Monitor and analyze client feedback to identify areas for improvement - Develop and implement strategies to enhance the overall client experience - Provide regular updates and reports to senior management on client interactions and satisfaction levels - Stay current on industry trends and best practices in client support

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in client support and management - Strong communication and decision-making skills - Resilient and independent personality traits - Ability to work effectively in a remote team environment - Familiarity with CRM software and other client support tools - Excellent problem-solving skills and attention to detail

Benefits: - Training and professional development opportunities - Life insurance coverage - Parental leave options

Working Environment: As a Remote Client Support Manager at Jollibee Foods Corporation, you will thrive in a culture that embraces change and responds resiliently to challenges. We value diversity and inclusion, and we are committed to creating an equal opportunity workplace where all team members can succeed.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Jollibee Foods Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome applicants from all backgrounds and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.