Client Support Manager - Work from home

Job Description:

Lazada Philippines is currently seeking a Client Support Manager to join our team. This is a part-time, work from home position based in Makati, NCR, PH. The ideal candidate for this role will have at least 5 years of experience in a client support or customer service role.

Responsibilities: - Act as the main point of contact for clients, addressing any inquiries or concerns they may have in a timely and professional manner - Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty - Conduct regular check-ins with clients to gather feedback and identify areas for improvement - Collaborate with internal teams to resolve client issues and deliver on client expectations - Monitor client accounts to ensure they are up-to-date and in compliance with company policies - Provide clients with product knowledge and updates to enhance their overall experience - Use persuasion and research skills to convince clients to upgrade or expand their services

Requirements: - Adaptability and drive to succeed in a remote work setting - Strong interpersonal skills and ability to build rapport with clients - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in CRM software and other relevant tools - Experience working in a client support or customer service role - Bachelor's degree preferred, but not required

Benefits: - Joining Bonus - Paid sick leave - Dental insurance

Working Environment: At Lazada Philippines, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion in our team and provide equal opportunities for all employees to grow and succeed.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.