Remote Client Support Officer

Job Description:

We are seeking a dedicated and reliable Remote Client Support Officer to join our team at Globe Telecom. As a part-time Associate Level role, you will be responsible for providing exceptional support to our clients from a remote location in Pasig, NCR, Philippines.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and issues via phone, email, or chat - Maintain a positive and professional attitude while handling client concerns and resolving any issues in a timely manner - Utilize problem-solving skills and decision-making ability to find effective solutions for client needs - Demonstrate emotional intelligence in all interactions with clients, showing empathy and understanding in challenging situations - Collaborate with internal teams to ensure client satisfaction and seamless communication - Keep detailed records of client interactions and follow up as needed to ensure client needs are met - Stay up to date on product knowledge and industry trends to provide accurate information to clients - Contribute to a culture of diversity and inclusivity within the organization, fostering a sense of belonging among all team members

Requirements: - 2 years of experience in a client support role - Excellent communication skills, both written and verbal - Strong decision-making abilities and emotional intelligence - Ability to work independently and efficiently in a remote environment - Comfortable using technology and various communication tools - Visa sponsorship, travel opportunities, and disability insurance available as benefits - Equal opportunity employer

If you are passionate about providing outstanding client support and thrive in a fast-paced, remote work environment, we encourage you to apply for the Remote Client Support Officer position at Globe Telecom before the deadline on June 12, 2024. Join us in paving the way for diversity and inclusivity within our organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.