Client Support Officer

Job Description:

Solaire Resort & Casino in Davao City is currently seeking a dynamic and customer-focused Client Support Officer to join our team. As a Client Support Officer, you will be responsible for providing exceptional service and support to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner. This is a part-time position at the associate level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests with a high level of professionalism - Maintain accurate and detailed records of client interactions and transactions - Collaborate with other departments to ensure timely resolution of client issues - Proactively identify opportunities to add value to the client experience - Assist in the onboarding process for new clients, providing guidance and support as needed - Contribute to the development and implementation of client support processes and procedures - Stay up-to-date on industry trends and best practices to enhance the client support function

Requirements: - Strong communication skills and the ability to build rapport with clients - Excellent problem-solving abilities and a customer-centric mindset - Adaptable and confident in handling challenging situations - Solid understanding of people management and conflict resolution - Ability to work independently and collaboratively in a fast-paced environment - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Travel & spending expenses - Disability insurance - Paid overtime

Working Environment: At Solaire Resort & Casino, we encourage a spirit of exploration and taking calculated risks for growth. Our team members are empowered to think creatively and drive innovation to exceed client expectations.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Solaire Resort & Casino is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, religion, gender, age, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.