Client Support Officer - Work from home

Job Description:

We are seeking a dedicated and experienced Client Support Officer to join our team at Cebu Pacific Air. This is a work-from-home position located in Caloocan, NCR, Philippines. As a Client Support Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Manage and respond to client inquiries via phone, email, and chat in a professional and courteous manner. 2. Assist clients with booking flights, processing payments, and resolving any issues or complaints they may have. 3. Collaborate with other departments to ensure seamless communication and delivery of services to clients. 4. Maintain accurate and updated records of client interactions and transactions. 5. Proactively identify areas for improvement in client support processes and suggest solutions. 6. Keep abreast of company policies, products, and services to provide accurate information to clients. 7. Adhere to company guidelines and standards for client support.

Requirements: 1. Minimum of 4 years of experience in a customer service or client support role. 2. Strong communication and interpersonal skills. 3. Proficiency in project management and planning. 4. Resilient and hardworking attitude. 5. Ability to work independently and meet deadlines. 6. Experience working in a remote or work-from-home environment is an asset. 7. Understanding of the airline industry is a plus.

Benefits: 1. Medical coverage. 2. Profit sharing opportunities. 3. Free accommodation for company training or events. 4. Recognize and reward based on performance and merit.

Equal Opportunity Statement: Cebu Pacific Air is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to apply: May 6, 2024

If you possess the necessary experience and skills to excel in this role, we encourage you to apply and become a part of our dynamic team at Cebu Pacific Air.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.