Client Support Officer - Work from home

Job Description:

Universal Robina Corporation is currently seeking a passionate and resourceful individual to join our team as a Client Support Officer. This position is a part-time remote role, allowing you to work from the comfort of your own home. As an entry-level position, no prior experience is required, making it a great opportunity for individuals looking to start their career in client support.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Resolve client inquiries and issues in a timely and professional manner - Maintain accurate records of client interactions and transactions - Collaborate with other team members to ensure client satisfaction - Identify and recommend process improvements to enhance the client experience - Stay up-to-date on product knowledge and industry trends to better assist clients

Requirements: - Strong communication skills, both verbal and written - Ability to think critically and make decisions independently - Persuasive and able to influence others to take action - Excellent organizational skills and attention to detail - Proficiency in Microsoft Office and CRM software - Must have a reliable internet connection and a quiet workspace at home

Personality Traits: - Passionate about providing excellent customer service - Resourceful in finding solutions to client issues

Soft Skills: - Persuasion skills to effectively communicate and convince clients - Decision-making skills to confidently resolve client inquiries

Benefits: - Paid sick leave - Profit sharing opportunities - Vision insurance coverage

Working Environment: At Universal Robina Corporation, we value ongoing learning and development for personal and professional growth. We encourage a culture of continuous improvement and provide resources for employees to enhance their skills and knowledge.

Deadline to apply: May 11, 2024

Equal Opportunity Statement: Universal Robina Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.