Client Support Representative

Job Description:

Taxumo is seeking a part-time Client Support Representative to join our team in Quezon City, NCR, PH. As an Associate Level position, we are looking for someone with at least 3 years of experience in a similar role. The ideal candidate will be passionate and adaptable, with strong persuasion and problem-solving skills.

Responsibilities: 1. Provide exceptional customer service to clients via phone, email, and live chat. 2. Assist clients with any product-related inquiries or issues. 3. Process client orders and refunds accurately and efficiently. 4. Work closely with the sales team to upsell products and services to clients. 5. Troubleshoot technical issues and escalate to the appropriate department when necessary. 6. Maintain thorough knowledge of all products and services offered by Taxumo. 7. Act as a brand ambassador for Taxumo, fostering positive relationships with clients.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. 3+ years of experience in a customer support role. 3. Excellent communication skills, both written and verbal. 4. Strong problem-solving abilities and the ability to think critically. 5. Ability to work well under pressure and in a fast-paced environment. 6. Proficiency in Microsoft Office and customer relationship management software. 7. Flexible schedule to accommodate evening and weekend shifts.

Benefits: 1. Gym membership. 2. Paid overtime. 3. Free food.

Working Environment: At Taxumo, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best possible experience for our clients, and we expect all employees to uphold this commitment to excellence.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement: Taxumo is an equal opportunity employer and encourages applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.