Remote Client Support Representative

Job Description:

Saphron is seeking a dedicated and resourceful Remote Client Support Representative to join our team in Quezon City, NCR, PH. As an Associate Level employee with a minimum of 2 years of experience, you will be responsible for providing exceptional customer support to our clients remotely.

Responsibilities: - Respond to client inquiries and provide timely and accurate information - Assist clients with troubleshooting technical issues with our software - Keep detailed records of client interactions and transactions - Collaborate with the technical support team to escalate and resolve complex issues - Identify opportunities to upsell or cross-sell additional products or services - Meet and exceed client satisfaction targets and KPIs - Stay up-to-date on product knowledge and industry trends

Requirements: - Minimum of 2 years of experience in a customer support role - Strong communication skills and a customer-centric attitude - Ability to work independently and prioritize tasks effectively - Persuasion skills to effectively communicate product benefits to clients - Adaptability to handle a variety of client situations and technical issues - Proficiency with CRM software and other support tools - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Employee discounts on products and services - Joining Bonus for new hires - Remote work flexibility to accommodate work-life balance

Working Environment: At Saphron, we uphold the highest standards of ethical conduct and integrity in all our interactions with clients, colleagues, and partners. We foster a supportive and inclusive work environment where employees are encouraged to grow and succeed.

Equal Opportunity Statement: Saphron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Saphron complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.