Client Support Specialist

Job Description:

We are looking for a dedicated and detail-oriented Client Support Specialist to join our team at Bench in Taguig, NCR, PH. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. This role is part-time and at an Associate Level, requiring a minimum of 3 years of experience.

Responsibilities: - Respond to client inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot and resolve client issues and technical problems - Assist clients with account setup, billing inquiries, and product inquiries - Maintain accurate records of client interactions and transactions - Collaborate with other teams to ensure prompt resolution of client issues - Provide feedback to the product development team based on client feedback - Continuously improve client support processes and procedures

Requirements: - Independent and reliable, able to work autonomously and as part of a team - Excellent planning and critical thinking skills - Strong communication and interpersonal skills - Proven track record of providing exceptional customer service - Familiarity with CRM software and help desk software - Bachelor's degree in a related field preferred

Benefits: - Parental leave - Life insurance - Paid sick leave

Working Environment: At Bench, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best possible experience for our clients, and we are looking for individuals who share our commitment to excellence.

Deadline to Apply: May 6th, 2024

Equal Opportunity Statement: Bench is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to ensuring a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.