Contact Center Assistant

Job Description:

AIDE Home Health Care is seeking a Contact Center Assistant to join our team in Antipolo, Calabarzon. This part-time position is ideal for individuals who are driven, resourceful, and looking to start their career in the healthcare industry. As an Entry Level Contact Center Assistant, you will be responsible for providing exceptional customer service to our clients and caregivers, as well as assisting with various administrative tasks to support our operations.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Schedule appointments for clients and caregivers using our scheduling software - Assist with billing inquiries and process payments - Maintain accurate and up-to-date client records in our database - Follow up with clients and caregivers to ensure satisfaction with our services - Collaborate with other team members to resolve any issues or concerns that arise - Assist with other administrative tasks as needed

Requirements: - High school diploma or equivalent - 1 year of experience in a customer service or administrative role preferred - Excellent communication skills, both verbal and written - Strong organizational skills and attention to detail - Ability to multitask and work in a fast-paced environment - Proficiency in Microsoft Office Suite and experience with CRM software is a plus - Leadership skills and ability to persuade others effectively - Must be able to prioritize understanding and empathy in all interactions

Benefits: - Dental insurance - Vision insurance - Disability insurance

Working Environment: At AIDE Home Health Care, we prioritize understanding and empathy in all interactions. Our team is dedicated to providing the highest quality care and support to our clients and caregivers. As a Contact Center Assistant, you will play a crucial role in helping us fulfill our mission of improving the lives of those we serve.

Deadline to Apply: April 10, 2024

Equal Opportunity Statement: AIDE Home Health Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.