Contact Center Assistant

Job Description: Avion School is seeking a motivated and passionate Contact Center Assistant to join our team in Antipolo, Calabarzon. As an Associate Level role, the Contact Center Assistant will be responsible for providing support to our contact center operations, assisting with customer inquiries and providing excellent customer service. This part-time position requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Answer incoming calls and respond to customer emails in a professional and timely manner. 2. Assist customers with product information, order processing, and issue resolution. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with team members to ensure seamless communication and customer service delivery. 5. Assist with scheduling appointments and managing customer inquiries and complaints. 6. Provide feedback to management regarding customer concerns and opportunities for improvement. 7. Adhere to company policies and procedures to ensure compliance with quality standards.

Requirements: - 3 years of experience in a contact center or customer service role. - Strong communication and interpersonal skills. - Excellent analysis and planning skills. - Ability to multitask and prioritize tasks effectively. - Proficiency in Microsoft Office and customer service software. - High school diploma or equivalent. - Availability to work part-time hours.

Benefits: - Vision insurance - Training & professional development opportunities - Paid overtime

Working Environment: At Avion School, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where every employee has the opportunity to grow and succeed.

Equal Opportunity Statement: Avion School is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 6, 2024

We are excited to welcome a Contact Center Assistant who shares our commitment to providing exceptional customer service and support. If you meet the requirements and are passionate about making a difference in the lives of our customers, we encourage you to apply today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.