Contact Center Assistant

Job Description:

We are looking for a Contact Center Assistant to join our team at Balikbayad, located in Cebu, Central Visayas, Philippines. This position is part-time with a seniority level of Associate and requires a minimum of 4 years of experience in a similar role. The ideal candidate will be driven and energetic, with strong analytical skills and excellent time management abilities.

Responsibilities: - Handle inbound and outbound calls from customers regarding products and services - Assist customers with inquiries, provide information, and resolve any issues or complaints - Input and update customer information in the database accurately - Maintain a high level of professionalism and customer service at all times - Collaborate with team members to achieve department goals and targets - Follow company policies and procedures to ensure consistency and efficiency in customer interactions

Requirements: - Minimum of 4 years of experience working in a contact center or customer service role - Excellent communication skills, both verbal and written - Strong analytical skills and problem-solving abilities - Ability to manage time effectively and prioritize tasks - Proficiency in computer programs and systems used for customer service - Attention to detail and accuracy in data entry - High school diploma or equivalent required; additional education or training in customer service is a plus

Benefits: - Company-provided equipment for work - Paid Time Off (PTO) for part-time employees - Free food provided during working hours - Opportunities for growth and advancement within the company

Working Environment: At Balikbayad, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team works collaboratively to provide the best possible service to our customers, and we encourage a positive and inclusive work environment where everyone can thrive.

Deadline to Apply: Interested candidates should apply by May 18, 2024.

Equal Opportunity Statement: Balikbayad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace and encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.