Contact Center Assistant

Job Description:

Zennya is seeking a Contact Center Assistant to join our team in Pasig, NCR, Philippines. This part-time, entry-level position is perfect for individuals who are looking to gain valuable experience in a fast-paced contact center environment.

Responsibilities: - Handle inbound and outbound calls from customers and clients - Assist with scheduling appointments and managing calendars - Provide excellent customer service and resolve inquiries or issues in a professional manner - Collaborate with team members to ensure efficient operation of the contact center - Maintain accurate records and documentation of all customer interactions

Requirements: - Strong communication skills, both written and verbal - Resilient and adaptable to changing work environments - Innovative and able to think critically to solve problems - No prior experience required, but a desire to learn and grow in a contact center setting - Must be able to work effectively in a team-oriented environment - High school diploma or equivalent

Benefits: - Profit sharing opportunities - Company transportation for select shifts - Free food provided during working hours

Working Environment: At Zennya, we thrive in a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to bring innovative ideas to the table and think critically about how we can improve our services.

Equal Opportunity Statement: Zennya is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any such status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.