Contact Center Assistant - Work from home

Job Description: KMC Solutions is currently seeking a Contact Center Assistant to join our team on a part-time basis. As a Contact Center Assistant, you will have the opportunity to work from home, providing essential support to our clients in a fast-paced and dynamic environment. This position is at the Associate Level and requires a minimum of 2 years of relevant experience in a similar role.

Responsibilities: - Handle inbound and outbound calls, emails, and chat inquiries from customers with professionalism and efficiency - Provide accurate information and assistance to customers regarding products and services - Process orders, returns, and exchanges in a timely manner - Follow up with customers to ensure satisfaction and resolve any issues or concerns - Collaborate with team members to meet and exceed performance targets and KPIs - Utilize analysis and problem-solving skills to identify trends and recommend solutions for improving customer experience - Maintain a high level of quality and customer service standards in all interactions

Requirements: - Hardworking and driven individual with a strong work ethic - Excellent communication and interpersonal skills - Ability to work independently and collaboratively in a team environment - Proficiency in using CRM systems and other contact center tools - Strong analytical and problem-solving skills - Minimum of 2 years of experience in a contact center or customer service role - High school diploma or equivalent required

Benefits: - Visa sponsorship for qualified candidates - Medical coverage - Employee discounts on products and services - Opportunities for professional development and growth within the company

Equal Opportunity Statement: KMC Solutions is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

If you are a motivated and customer-focused individual with the required experience and skills, we invite you to apply for the Contact Center Assistant position at KMC Solutions. The deadline to apply is July 7, 2024. Work from home and become a valuable member of our team today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.