Contact Center Associate

Job Description:

AQWIRE, a leading real estate technology company based in Taguig, NCR, PH, is looking for a part-time Contact Center Associate to join our team at the Associate Level. The ideal candidate will have at least 4 years of experience in customer service or a related field. We are looking for hardworking and driven individuals who possess excellent attention to detail and leadership skills.

Responsibilities: 1. Provide exceptional customer service through phone, email, and chat support. 2. Handle incoming inquiries, resolve customer issues, and escalate complex cases to the appropriate team. 3. Maintain accurate and detailed records of customer interactions and transactions. 4. Collaborate with cross-functional teams to improve processes and enhance the customer experience. 5. Stay up-to-date on product knowledge and industry trends to better assist customers. 6. Continuously strive to meet or exceed performance goals and KPIs. 7. Participate in training and development programs to enhance skills and knowledge.

Requirements: 1. 4+ years of experience in customer service or a related field. 2. Strong communication and interpersonal skills. 3. Ability to work in a fast-paced environment and adapt to changing priorities. 4. Proficiency in Microsoft Office and CRM software. 5. High school diploma or equivalent required; Bachelor's degree preferred. 6. Must be hardworking, driven, detail-oriented, and possess leadership qualities.

Benefits: 1. Gym membership. 2. Paid Time Off (PTO). 3. Remote work flexibility. 4. Opportunities for growth and advancement within the company.

Working Environment: At AQWIRE, we foster a work culture that encourages curiosity and questioning to fuel innovation and growth. We believe in creating a collaborative and inclusive environment where employees can thrive and make a difference.

Equal Opportunity Statement: AQWIRE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We encourage individuals from all backgrounds to apply.

Deadline to Apply: 2024-04-29

Join AQWIRE and be a part of a dynamic team that is shaping the future of real estate technology! Apply now to become a Contact Center Associate and take your career to the next level.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.