Remote Contact Center Associate

Job Description:

HealthNow is seeking a reliable and motivated Remote Contact Center Associate to join our team in Davao City, PH. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a contact center or customer service role.

Responsibilities: 1. Handle inbound and outbound calls to assist customers with inquiries, issues, and requests. 2. Provide accurate information and assistance to customers regarding health insurance plans, benefits, and claims. 3. Conduct research and analysis to resolve customer concerns and provide appropriate solutions. 4. Document all customer interactions accurately in the CRM system. 5. Adhere to company policies and procedures to ensure compliance with regulatory guidelines. 6. Collaborate with team members and other departments to address customer needs effectively. 7. Continuously improve knowledge of health insurance products and services through training and self-study.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Strong analytical and research skills. 4. Ability to work independently and as part of a team. 5. Proficiency in using CRM systems and Microsoft Office applications. 6. Prior experience in a contact center or customer service role preferred. 7. Reliable internet connection and a quiet workspace for remote work.

Personality traits: reliable, motivated Soft skills: analysis, research

Benefits: 1. Retirement plan 2. Paid Time Off (PTO) 3. Employee discounts

Working environment: At HealthNow, we encourage curiosity and questioning to fuel innovation and growth. We provide a supportive and inclusive work environment where all employees can thrive and reach their full potential.

Equal opportunity statement: HealthNow is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-03

Join our team and make a difference in the lives of our customers! Apply now to become a Remote Contact Center Associate at HealthNow.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.