Contact Center Manager

Job Description:

Uproot Urban Farms is seeking a dynamic and experienced Contact Center Manager to join our team in Quezon City, NCR, PH on a part-time basis. The ideal candidate for this Mid-to-Senior Level position will have at least 6 years of experience in a similar role and possess the personality traits of being adaptable and resourceful, as well as the soft skills of innovation and strategic planning.

Responsibilities: 1. Oversee all aspects of the contact center operations, including managing a team of customer service representatives. 2. Develop and implement strategies to improve customer satisfaction, efficiency, and overall performance of the contact center. 3. Analyze data and metrics to identify trends and make data-driven decisions to optimize contact center operations. 4. Work closely with other departments to ensure consistency in communication and alignment on customer service issues. 5. Provide leadership, coaching, and mentorship to contact center staff to drive performance and engagement. 6. Create and maintain policies and procedures for the contact center to ensure adherence to company standards and best practices. 7. Monitor and evaluate key performance indicators to track progress and make improvements as needed.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Proven track record of at least 6 years in a contact center management role. 3. Strong leadership skills with the ability to motivate and inspire a team. 4. Excellent communication and interpersonal skills. 5. Proficiency in using contact center software and tools. 6. Knowledge of best practices in customer service and contact center operations. 7. Ability to multitask, prioritize, and manage time effectively.

Benefits: 1. Medical coverage 2. Joining Bonus 3. Gym membership

Working Environment: At Uproot Urban Farms, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where every team member can thrive and contribute to the success of our organization.

Deadline to Apply: 2024-05-07

Equal Opportunity Statement: Uproot Urban Farms is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.