Contact Center Manager

Job Description:

Homebase is currently seeking a motivated and experienced Contact Center Manager to join our team in Caloocan, NCR, PH. As a Contact Center Manager, you will be responsible for overseeing the daily operations of our contact center, ensuring that customer inquiries are handled promptly and effectively.

Responsibilities: - Manage a team of customer service representatives, ensuring that they are meeting performance targets and providing exceptional service to our customers. - Develop and implement strategies to improve customer satisfaction and retention. - Monitor call volumes and adjust staffing levels as needed to ensure optimal service levels. - Analyze customer feedback and provide recommendations for process improvements. - Conduct regular performance evaluations and provide coaching and training as needed. - Collaborate with other departments to resolve customer issues and improve overall customer experience. - Develop and maintain contact center policies and procedures to ensure consistent service delivery.

Requirements: - Bachelor's degree in Business Administration or related field. - 8+ years of experience in a contact center or customer service management role. - Strong leadership and communication skills. - Proven track record of meeting or exceeding customer satisfaction goals. - Experience with contact center technology and software. - Ability to work in a fast-paced environment and adapt to changing priorities. - Driven and energetic personality. - Soft skills in persuasion and leadership.

Benefits: - Company-provided transportation. - Travel opportunities. - Employee discounts.

Working Environment: At Homebase, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of service and support to our customers.

Deadline to apply: 2024-06-23

Equal Opportunity Statement: Homebase is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.