Contact Center Manager - Work from home

Job Description:

FlySpaces is seeking a dynamic and experienced Contact Center Manager to work remotely from home in Makati, NCR, Philippines. The ideal candidate will have at least 6 years of experience in contact center management and possess strong leadership skills. This is a part-time position at a mid-to-senior level of seniority.

Responsibilities: - Manage and oversee the daily operations of the contact center team - Develop and implement strategies to enhance customer satisfaction and retention - Monitor key performance indicators and implement improvements to meet or exceed targets - Train, mentor, and coach contact center agents to ensure high performance - Conduct regular performance evaluations and provide feedback for continuous improvement - Foster a positive and collaborative work environment within the contact center team - Handle escalated customer complaints and ensure timely resolution - Collaborate with other departments to drive overall business goals and initiatives

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in contact center management, preferably in a remote work setting - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Energetic and confident personality traits - Attention to detail and creativity in problem-solving - Proficient in using contact center software and CRM tools - Ability to work independently and manage time effectively - Knowledge of performance metrics and best practices in contact center operations - Must be able to work flexible hours as needed

Benefits: - Paid overtime - Disability insurance - Life insurance - Opportunities for professional growth and development

Working Environment: At FlySpaces, we place a strong emphasis on exceeding customer expectations and delivering delight. Our contact center team plays a crucial role in achieving this goal by providing exceptional service and support to our customers.

Equal Opportunity Statement: FlySpaces is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: April 26, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.