Contact Center Manager - Work from home

Job Description:

We are seeking a Contact Center Manager to join our team at BeautyMNL, a leading beauty e-commerce platform based in Taguig, Philippines. This position offers the opportunity to work from home on a part-time basis. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our contact center team, ensuring that customer inquiries and concerns are handled promptly and effectively.

Responsibilities: - Manage a team of customer service representatives, providing guidance and support to ensure high levels of customer satisfaction. - Monitor and analyze key performance indicators to identify areas for improvement and implement strategies to enhance customer service quality. - Develop and implement training programs for contact center staff to ensure they are equipped with the necessary skills and knowledge to effectively assist customers. - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner. - Collaborate with other departments within the company to address customer service-related issues and improve overall customer experience. - Stay up-to-date on industry trends and best practices in customer service management to continuously improve our contact center operations.

Requirements: - Minimum 8 years of experience in a customer service management role. - Strong leadership skills with the ability to motivate and inspire team members. - Excellent communication skills and the ability to effectively interact with customers and colleagues. - Proven track record of achieving high levels of customer satisfaction and retention. - Energetic and motivated personality with a passion for providing exceptional customer service. - Experience with remote work and managing a virtual team is preferred. - Knowledge of contact center technologies and tools. - Bachelor's degree in business administration or a related field is preferred.

Benefits: - Disability insurance - Remote work flexibility - Relocation allowance

Working Environment: At BeautyMNL, we prioritize understanding and empathy in all interactions with our customers. We strive to create a supportive and collaborative work environment where team members feel valued and empowered to deliver exceptional customer service.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: BeautyMNL is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate and embrace the unique qualities and perspectives of our team members, and we encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.