Contact Center Officer

Job Description:

Expedock, a leading technology company in Parañaque, NCR, PH, is looking for a part-time Contact Center Officer to join our team. This entry-level position is perfect for motivated and resilient individuals with excellent analysis and cooperation skills.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding inquiries, complaints, and feedback. 2. Respond to customer emails and live chat messages promptly and professionally. 3. Provide accurate information about products and services, and assist customers with placing orders or resolving issues. 4. Document all customer interactions in the database and follow up on any outstanding issues. 5. Collaborate with other departments to escalate complex customer issues for resolution. 6. Meet or exceed performance targets for call quality, productivity, and customer satisfaction. 7. Continuously improve knowledge of products, services, and company policies through training and self-study.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Minimum of 1 year of experience in a customer service or call center role. 3. Excellent communication skills in English and Filipino. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and customer relationship management software. 7. Availability to work evenings, weekends, and holidays as needed.

Benefits: 1. Relocation allowance for qualified candidates. 2. Parental leave for new parents. 3. Employee discounts on Expedock products and services.

Working Environment: At Expedock, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. Our diverse team brings together a wealth of knowledge and experience, creating a dynamic and supportive work environment.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Expedock is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.