Contact Center Officer - Work from home

Job Description:

We are seeking a Contact Center Officer to join our dynamic team at Storm Technologies. As a Contact Center Officer, you will be responsible for providing excellent customer service and support through various communication channels. This is a work-from-home position based in Antipolo, Calabarzon, Philippines.

Responsibilities: - Handle inbound and outbound calls, emails, and chats from customers in a professional and friendly manner - Assist customers with product inquiries, order processing, issue resolution, and other inquiries - Provide timely and accurate information to customers - Maintain a high level of customer satisfaction and retention - Collaborate with team members and other departments to ensure a seamless customer experience - Meet and exceed performance metrics and goals set by the company - Handle escalated customer issues with professionalism and empathy - Stay up-to-date on product knowledge and company policies - Participate in training and development programs as required - Adhere to company policies and procedures at all times

Requirements: - Minimum of 3 years of experience in a customer service or contact center role - Excellent communication skills, both written and verbal - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Adaptable and reliable with a positive attitude - Strong leadership skills and the ability to handle challenging situations - Proficient in using CRM software and other contact center tools - High school diploma or equivalent required, college degree preferred

Benefits: - Relocation allowance for qualified candidates - Employee discounts on company products and services - Company transportation provided for team meetings and events

Working Environment: At Storm Technologies, we foster a collaborative and inclusive working environment that transcends borders. Our global team works together to achieve success and promote innovation. Join us in making a difference in the world of technology.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Storm Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and celebrate the diversity of our employees, customers, and partners. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.