Contact Center Representative

NextPay is seeking a dedicated and resourceful Contact Center Representative to join our team in Davao City, Philippines. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service and communication.

Responsibilities: 1. Handle inbound and outbound customer calls with professionalism and efficiency. 2. Provide accurate information to customers regarding products, services, and company policies. 3. Resolve customer complaints and issues in a timely and effective manner. 4. Process orders, cancellations, and returns as needed. 5. Maintain customer records and update information as necessary. 6. Collaborate with team members to meet and exceed customer service goals. 7. Continuously seek ways to improve the customer experience and overall satisfaction.

Requirements: 1. Strong dedication to providing exceptional customer service. 2. Resourceful problem-solving skills. 3. Excellent negotiation and people management skills. 4. Ability to work in a fast-paced environment and adapt to changes quickly. 5. Good communication skills, both written and verbal. 6. Proficient in basic computer applications. 7. High school diploma or equivalent.

Benefits: 1. Paid sick leave. 2. Profit sharing opportunities. 3. Disability insurance coverage.

Working Environment: NextPay offers a dynamic and energetic work setting where employees can thrive and grow professionally. The company is dedicated to providing a supportive and inclusive work environment where all team members are encouraged to reach their full potential.

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. NextPay complies with applicable state and local laws governing non-discrimination in employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.