Contact Center Representative

The Contact Center Representative at Universal Robina Corporation in Caloocan, NCR, PH is a part-time, Associate Level position requiring at least 3 years of experience. The ideal candidate for this role will be driven and resourceful, with a strong focus on innovation and project management skills.

Responsibilities: 1. Handle inbound and outbound calls in a professional and efficient manner. 2. Provide exceptional customer service while resolving customer inquiries and issues. 3. Utilize company resources and knowledge base to answer customer questions accurately. 4. Identify opportunities to upsell products or services to customers where appropriate. 5. Document all customer interactions and maintain accurate records in the company database. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Meet set KPIs and targets related to call resolution, customer satisfaction, and sales.

Requirements: 1. Minimum of 3 years experience in a customer service or contact center role. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work effectively in a fast-paced environment. 5. Proficiency in using CRM software and other contact center technology. 6. Adaptability to changing priorities and a willingness to learn new skills. 7. High school diploma or equivalent required; college degree preferred.

Benefits: 1. Vision insurance to support your eye health needs. 2. Life insurance coverage for peace of mind. 3. Remote work flexibility for a better work-life balance.

Working environment: At Universal Robina Corporation, you will flourish in a culture that embraces change and responds resiliently. We value diversity and inclusion, and we are committed to providing equal opportunities for all qualified applicants.

Deadline to apply: 2024-06-23

Equal opportunity statement: Universal Robina Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.