Contact Center Representative

Job Description:

Phoenix Petroleum Philippines is seeking a hardworking and resourceful Contact Center Representative to join our team in Caloocan, NCR. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.

Responsibilities: - Answering customer inquiries and resolving issues in a timely and professional manner - Handling customer complaints and escalations with empathy and efficiency - Providing product information and support to customers - Processing orders and payments accurately - Maintaining customer records and feedback in the database - Collaborating with other departments to ensure customer satisfaction - Meeting and exceeding performance metrics and targets - Continuously improving knowledge of products and services offered

Requirements: - Minimum of 2 years of experience in customer service or contact center role - Excellent communication skills, both verbal and written - Strong attention to detail and ability to multitask - Good time management skills and ability to work under pressure - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, college degree preferred

Personality Traits: - Hardworking - Resourceful

Soft Skills: - Attention to detail - Time management

Benefits: - Gym membership - Joining Bonus - Travel opportunities

Working Environment: At Phoenix Petroleum Philippines, we strive to inject a sense of joy and vibrancy into the work environment. We believe in creating a positive and inclusive workplace where every team member feels valued and motivated to achieve their best.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Phoenix Petroleum Philippines is an equal opportunity employer and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.