Remote Contact Center Specialist

Job Description:

Century Pacific Food, Inc. is seeking a Remote Contact Center Specialist to join our dynamic team. As a part-time Associate Level position, this role requires a minimum of 2 years of experience in customer service or contact center operations. The ideal candidate will be independent, confident, and possess strong planning and communication skills.

Responsibilities: - Handle inbound and outbound customer calls in a professional and courteous manner - Provide accurate product information and assistance to customers - Resolve customer complaints and issues in a timely and efficient manner - Document all customer interactions and maintain detailed records - Collaborate with other team members to ensure customer satisfaction - Meet and exceed performance metrics and targets set by the company - Stay up-to-date on product knowledge and company policies

Requirements: - At least 2 years of experience in customer service or contact center operations - Excellent communication skills, both verbal and written - Strong problem-solving skills and ability to think critically - Proficient in Microsoft Office applications and CRM software - Ability to work independently and prioritize tasks effectively - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Company transportation provided for remote workers - Paid Time Off (PTO) - Relocation allowance for eligible candidates

Working Environment: At Century Pacific Food, Inc., we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to fostering a positive and collaborative workspace where each team member can thrive and grow.

Equal Opportunity Statement: Century Pacific Food, Inc. is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.